Policy

Refund Policy

We want you to love your artwork. If for any reason your order arrives damaged or incorrect, please contact us as soon as possible and we will work with you to resolve the issue.

Damaged or incorrect items

Please email us within 48 hours of delivery with a photo of the item and packaging so we can assess the issue and arrange a replacement, refund, or return where appropriate.

Change of mind

We do not generally offer refunds for change-of-mind purchases unless the item is faulty or substantially different from the description.

Returns

We may request the item to be returned to us before a refund is issued. Original shipping costs are not generally refundable unless we have sent the wrong item or the item is damaged.

Processing refunds

Once a refund is approved, it will be processed back to the original payment method within a reasonable timeframe depending on the payment provider.

Contact

Please contact artbyheidijoy@gmail.com if you need support with a refund.